Rendimiento
4.5/5
- ≤3hTiempo de respuesta promedio
- 100.0%Tasa de entrega a tiempo
- US $570,000+{0} pedidos
Personalización completa
Inspección de productos terminados
Capacidad de garantía de calidad
CE
UL
Main products
Comentarios de la empresa (47)
the story continues: after paying again for a new bike what had to replace the previous bike we got an error after one day. again they start sending new parts what takes time so the bike can't be used. the first bike is still not working after changing parts in 4 months time. i asked to change the bike for a new one but again they refused. companies like 7go don't belong on alibaba. the refund also still hasn't come back. please don't order here; the moment you have a problem you can wait forever and nothing happens when the problems aren't fixed after months. order your bike local where you get service.
Respuesta del proveedor:
Friends, when a problem occurs, we will help you solve it as soon as possible, and we have been cooperating for more than a year. All products are of high quality, and you also want to continue buying our products. Don't be too anxious, my friend, we will help you solve the problem, please give me some time. We hope our cooperation will still be pleasant. Hope you understand and thank you for your trust in our products
25 Apr 2024
After changing almost everything in the bike I finally got a replacement after paying 600 euro although the bike should have been replaced for free due to warranty laws. Even the replacement is having malfunctions and gives error codes and now they want me to start replacing parts there as well. The service is very disappointing. I am not accepting this as they let me down with the previous bike. Clearly it is their way of working. Moving the failing quality control of the company to their clients and not covering any costs. This company does not take any responsibility. Beware before you buy.
Respuesta del proveedor:
I'm sorry to hear about the issues you've been experiencing with the replacement bike. As a customer-focused company, we take your feedback seriously and apologize for any inconvenience this may have caused. Please rest assured that we are committed to resolving this matter promptly and ensuring your satisfaction. Our team will work diligently to address the malfunctions and error codes you've encountered with the replacement bike. We appreciate your patience and understanding as we strive to provide you with the quality service you deserve. If you have any further concerns or questions, please don't hesitate to contact us directly.
19 Apr 2024
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